Support Technician
About the role
We're looking for a skilled Support Technician to help us deliver seamless hardware, software, and server support to our clients. You'll be the friendly, capable person who gets people back to work: diagnosing problems, walking users through fixes, and keeping systems healthy behind the scenes.
What you'll do
- Provide hands-on technical support for hardware, software, and server issues, keeping customer satisfaction high.
- Diagnose and troubleshoot problems, guiding users through clear, step-by-step solutions.
- Install, configure, and maintain hardware and software to company standards.
- Monitor server infrastructure for performance and security.
- Document issues and resolutions so the whole team gets smarter with every ticket.
- Collaborate on better support strategies, and stay current on new tools and technology.
What we're looking for
- Proven experience supporting hardware, software, and servers.
- A solid understanding of computer systems, networks, and server management.
- Strong problem-solving skills and a calm head under pressure.
- Great communication and people skills, because you'll talk to humans as much as machines.
- Certifications like CompTIA A+ or Network+ are a plus, not a requirement.
Why join Logipex?
- Work with a talented, supportive team that has your back.
- Ongoing training and professional development.
- Competitive salary and benefits.
- A collaborative, innovative environment where your ideas count.
How to apply
- Take the evaluation exam. Enter your name and email and answer 40 multiple-choice questions on IT support fundamentals. It's timed, so set aside 30 to 45 minutes somewhere quiet, and answer on your own.
- Complete our technician training. Strong scores earn an invitation to our self-paced training, with modules on networking, operating systems, hardware and customer care.
- Talk with us. We review your training scores and reach out to set up an interview.